"Customer satisfaction is very important to us. If there is any issue with your order, we will make it right."

Refund Policy

Last updated: February 27, 2026

Thank you for shopping at S.Z Heritage Collection. Each piece is carefully created and produced to bring beauty and meaning into your space.

Because many of our products are made-to-order, please review our refund policy carefully.

Returns

We accept returns only if the item arrives damaged, defective, or incorrect.

Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Ordering the wrong product
• Buyer’s remorse

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Email:

seemazartcollection@gmail.com

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

Once approved, we will offer:

Replacement OR Full Refund

at no extra cost.

Refunds

If approved, your refund will be processed to your original payment method.

Please allow:

5–10 business days

for the refund to appear in your account.

Exchanges

We only replace items if they are:

• Damaged
• Defective
• Incorrect

We do not offer exchanges for size or preference changes.

Cancellations

Orders may be cancelled within:

12 hours of purchase

After this time, production may already begin and cancellation may not be possible.

Print-On-Demand Products

All wall art, murals, and custom prints are made-to-order.

Therefore:

All sales are considered final unless damaged or defective.

Shipping Issues

We are not responsible for:

• Incorrect address provided by customer
• Lost packages due to incorrect address

Please ensure your shipping details are correct.

Non-Returnable Items

The following cannot be returned:

• Custom artwork
• Personalized items
• Digital downloads (if applicable)

Please Contact Us

For refund requests, please contact:

S.Z Heritage Collection

Email: seemazartcollection@gmail.com
Website: https://szheritage.store